This course helps you gain an understanding of team processes and team performance in organizations. We examine theories related to teams and group dynamics and learn how to apply them to problems confronting team managers. Topics covered include the nature and use of teams, team formation, and factors that influence team effectiveness such as norms, cohesiveness, statues, roles, process issues, and team leadership. Specific attention is given to understanding how to manage conflict in teams and apply conflict resolution principles to make teams more effective.