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Technical Troubleshooting Tips
To troubleshoot, first check all cords and connections, restart the computer,
and, if you still have trouble, follow the path of the connection and ask
yourself these questions?
- Is the problem in my own computer? For example, does your computer
boot properly? Is this a monitor problem? If there seems to be a problem
with your computer, troubleshoot the problem yourself, get a "techie" friend
to help you, or hire a computer technician. If your computer seems
okay, go to step two.
- Do you have your modem turned on? Is the modem connection working?
Have you configured your modem correctly? Modem configurations need
to be accurate, and if you don't feel comfortable with this aspect,
get help. Your ISP's technical help desk can usually help you here.
If your modem connection is okay, go to step three.
- Does the problem appear to be a phone line problem? Sometimes this
is difficult to detect. It may even be easier to troubleshoot with
your ISP before you contact the telephone company. If your ISP reports
that everything is okay at their end, go to step four.
- Are you attempting to access your online course from your work office?
If so, you may run into problems with your company's network security
system. Your company may use firewalls to prevent random Internet access.
You should clear your intentions with your company before using your
office computer.
- Does this appear to be an Internet problem? Here the possibilities
are almost endless, and as the Web grows daily, these possiblities
increase:
- You may have a DNS error. This message simply means your browser
cannot connect to the Web page you're trying to access. A couple
of possibilities exist:
- You misspelled the Web page address, or you clicked on a link
whose author misspelled the Web page address.
- The Web page exists, but the connection between you and the page
can't be made.
- You may receive an Error 404/File Not Found message indicating
the Web page you want just isn't there. You may have misspelled the
Web page address, or the page may have been removed or relocated
and the link wasn't updated. Trying the address again is your only
hope! It's similar to mail delivery: either the address is wrong
or the people aren't there anymore.
- After checking these possibilities, and you still need help, call
Student Computing 530-898-4546 or 800-780-4837 (press 1 for Technical
Support and press 2 for Student Computing) if you are outside the area
code.
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